A platform to support your career
EXPERTISES
France Travail, formerly known as Pôle emploi, is continually adapting to boost employment in France.
France Travail sought a new partner for its mobile applications, in order to improve the user experience of existing services (rated 2/5 and 2.5/5 on the Appstore and Google Play at the time) and to offer new services on this medium. BeTomorrow joined Capgemini for this mission, and was chosen for its expertise in mobile and its ability to combine an excellent user experience with industrial-strength service quality.
stars
improved the mobile application's initial 2-star rating
millions of visits
on all France Travail mobile applications
share of app usage
Mobile app usage has quadrupled, and satisfaction is at an all-time high
CHALLENGES
Tech
Thanks to our comprehensive support in introducing a mobile-first, user-centric approach, we have received outstanding feedback from users, with a 4.6/5 star rating on the platforms. We developed 4 new applications and services for job search : Mes Offres, Je Recrute, Événements and Ma Formation.
Agility
Thanks to regular deliveries and the spirit of continuous improvement of a long-term agile approach, the share of mobile applications in the use of Pôle emploi's services has quadrupled since the start of this collaboration, and continues to grow.
CHARLES-EDOUARD RAY
Head of Product
We're most proud of the fact that user satisfaction is at an all-time high, and continues to improve from version to version. This success is the result of close collaboration with France Travail's teams and users, combined with an agile approach enabling the organization to take the mobile turn.
Our Client
France Travail plays a central role in France in helping jobseekers and companies to develop their career plans. Its aim is to offer more personalized support and services to the unemployed and to companies recruiting throughout the country, thanks to closer collaboration with all those involved in employment, training and integration.
