GUIDING CITIZENS THROUGH THE BORDEAUX MÉTROPOLE PLU
— Creation of a chatbot for local authorities and residents.
Bordeaux Métropole's Plan Local d'Urbanisme (PLU) is a complex document that governs urban planning rules throughout the territory. It is a fundamental tool for managing urban development, but can be difficult to read and understand for residents, real estate professionals and even local authorities. Frequently asked questions concern technical aspects such as zoning rules, building permits, height limits, green spaces and so on.
Administrative departments are often overwhelmed, and access to information is sometimes slow or difficult to navigate. This situation creates a real need for a simple, fast and accessible interface to answer citizens' queries, while ensuring that regulatory information is continuously updated.
BeTomorrow’s solution:
Development of a dedicated chatbot for the Local Urban Plan (PLU) of Bordeaux Métropole.
A fast, intuitive, and 24/7 accessible communication interface.
Instant answers to citizens' key questions about urban planning.
Automatic response to frequently asked questions
The chatbot is designed to provide instant, accurate answers to common questions about the PLU, such as building restrictions, protected areas, or building permit application procedures.
Automatic response to frequently asked questions
The chatbot is designed to provide instant, accurate answers to common questions about the PLU, such as building restrictions, protected areas, or building permit application procedures.
Real-time PLU consultation
The chatbot can redirect users to the relevant sections of the PLU via direct links or extracts tailored to their request, facilitating access to information without having to browse through bulky documents.
Real-time PLU consultation
Detection and interpretation of geographical area
Using geolocation or a specific question about a location, the chatbot is able to determine the relevant planning zone (residential, commercial, protected area, etc.) and indicate the rules applicable to that precise location.
Detection and interpretation of geographical area
24/7 availability
The chatbot can be accessed at any time, offering continuous assistance even outside office hours. It responds to residents' concerns in real time, without the need to wait.
24/7 availability
Automatic and scalable updates
The chatbot is designed to adapt to changes in the PLU, seamlessly integrating regulatory modifications and ensuring that answers are always up to date.
Automatic and scalable updates
Accessibility and speed: the chatbot enables citizens to get instant answers to their questions, reducing dependency on administrative services and waiting times.
Reduced administrative workload: by automating responses to routine questions, the chatbot enables municipal teams to concentrate on more complex requests and improve their overall efficiency.
Improved transparency and communication: the chatbot enables clear and immediate dissemination of information relating to the PLU, promoting better understanding of town planning rules and reducing misunderstandings or errors.
Simplified access to information: residents can easily consult the planning rules specific to their neighborhood, without having to navigate through a complex document or visit the town hall.
on the use of chatbots since 2019 (source : Master of Code Global - 2024).
would welcome the use of chatbots for all their inquiries, if this includes referring complex inquiries to human advisors (source : Odoxa - 2023).
are realized on customer support costs by e-tailers using chatbots within their merchant sites (source : Shopify - 2024).
What was the objective behind creating this chatbot?
"It was a real challenge to create a chatbot that would not only provide relevant, but also complete answers to a document as wide-ranging as the PLU. This project demonstrates that it is possible to build innovative, easy-to-use solutions on top of our existing administrative bricks, providing real added value for citizens. It's concrete proof that technology, applied to public service, can greatly facilitate procedures that were previously difficult and often highly technical."
Paul Breton
AI and Data Tech Lead
4 WAYS TO IMPLEMENT AI FOR BANKS AND INSURANCE COMPANIES
- Discover how to implement AI to increase your customers' purchasing power
- The benefits of using open source LLMs
- How AI can boost the competitiveness of banks and insurance companies
How does a chatbot ensure that information is updated in real time in the face of regulatory changes?
A chatbot with dynamic API architecture and webhooks automatically synchronizes with official databases. So, as soon as a new regulation is published, the system updates instantly, guaranteeing users access to accurate, up-to-date information.
What are the advantages of a chatbot for citizens and public administrations?
How do chatbots interpret technical or ambiguous questions using NLP and machine learning?
